Terms of service

TERMS OF SERVICE

Please read these Terms of Service carefully before using this website or placing an order. These Terms of Service, together with our Privacy Policy, Refund Policy and any other policies referenced herein, govern your use of this website and your purchase of products from ATLAS NUTRITION LTD, trading as “Tumble” (company number 15853999) (“we”, “us” or “our”). ATLAS NUTRITION LTD is a private limited company registered in England and Wales with its registered office at Berwyn Manchester Road, Sway, Hampshire, England, SO41 6AS. You may contact us in writing at tumble.bio@gmail.com.

In these Terms of Service, “Products” means the food supplements and related goods sold on this website; “Subscription” means any recurring purchase arrangement; and “Services” means this website and all related services operated by us.

By accessing this website or placing an order, you agree to be bound by these Terms of Service.

ACCEPTANCE OF TERMS

By visiting, browsing, subscribing to communications, creating an account or purchasing Products through this website, you confirm that you accept these Terms of Service and agree to comply with them. If you do not agree to these Terms, you must not use this website. We may update these Terms of Service from time to time. Continued use of the website following any changes constitutes acceptance of those changes.

PRODUCTS

We sell live bacteria food supplements in capsule form, supplied in refill pouches and optionally accompanied by a storage container. Products may be purchased individually or as part of a bundle. All Products are food supplements and are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle. If you are pregnant, breastfeeding, under the age of 18, have a medical condition, or are taking medication, you should consult a qualified healthcare professional before use. Product images on the website are for illustrative purposes only. Packaging and presentation may vary from images shown.

PERSONAL USE ONLY

All Products are sold for personal, non-commercial use only. You agree not to resell, redistribute or commercially exploit our Products without our prior written consent. We reserve the right to refuse or cancel any order where we reasonably suspect that Products are being purchased for resale or other commercial purposes.

ELIGIBILITY

You must be legally capable of entering into a binding contract under the laws of England and Wales in order to place an order through this website.

ACCOUNTS AND SECURITY

Where you create an account, you must provide accurate and complete information and keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. We reserve the right to suspend or terminate accounts where we reasonably suspect fraud, misuse or breach of these Terms of Service.

ORDERS AND CONTRACT FORMATION

When you place an order, you are making an offer to purchase Products subject to these Terms of Service. A contract between you and us is formed only when we dispatch your order. An order confirmation email does not constitute acceptance. We reserve the right to refuse or cancel any order prior to dispatch, including where payment has not been authorised, where pricing errors occur, or where we reasonably suspect misuse of our policies.

PRICING AND PAYMENT

All prices are stated in GBP (£) and include VAT where applicable. Payment is taken at the time of order. We use third-party payment processors to handle transactions securely. We reserve the right to amend prices at any time, although price changes will not affect orders already accepted. Promotional or discount codes have no cash value, may not be combined with other offers unless expressly stated, may be withdrawn at any time, and are subject to their own stated terms.

DELIVERY

We deliver within the United Kingdom only. Orders are fulfilled using third-party fulfilment services. Estimated delivery times are typically 48–72 hours from dispatch, although delivery times are estimates only and not guaranteed. Risk in the goods passes to you upon delivery to the address specified in your order. If goods are lost or damaged before delivery, we will investigate and provide an appropriate remedy in accordance with applicable law.

STATUTORY CANCELLATION RIGHTS

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days beginning on the day after you receive the goods. To exercise this right, you must notify us clearly in writing within that 14-day period. You must then return the goods within 14 days of notifying us. Refunds under this statutory right will be processed within 14 days of receiving the returned goods or evidence of return. Your statutory rights are not affected by our additional 30-day guarantee described below.

30-DAY MONEY-BACK GUARANTEE

In addition to your statutory cancellation rights, we offer a voluntary 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery, subject to the following conditions: the Product must be returned; opened Products are eligible; refund requests must be submitted using our designated process; return postage costs will be reimbursed upon receipt of valid proof of postage; and only one refund per customer is permitted. For the purposes of this policy, “customer” may include the same individual, household, delivery address or payment method. We reserve the right to refuse refund requests where we reasonably believe the policy is being misused or abused. If a refund has been issued and a chargeback is subsequently initiated in respect of the same transaction, we reserve the right to recover the refunded amount and any associated fees. This guarantee does not affect your statutory rights.

SUBSCRIPTIONS

We offer optional monthly Subscription services. By subscribing, you authorise us to charge your selected payment method on a recurring monthly basis. The first payment is taken at sign-up. Subsequent payments are taken monthly on the anniversary of your initial Subscription date. Products are dispatched following successful payment. There is no minimum term. You may cancel at any time before your next billing date through your account settings or by contacting us. If you do not cancel before your billing date, the next payment will be processed and the Product dispatched. Your continued participation in a Subscription confirms your authorisation for recurring billing until cancellation.

USE OF WEBSITE

You agree not to misuse this website or attempt to interfere with its proper functioning. You must not introduce viruses, attempt unauthorised access, scrape data, or use the website for unlawful purposes. All content on this website, including text, branding, graphics and logos, is owned by or licensed to ATLAS NUTRITION LTD and may not be reproduced without permission.

REGULATORY AND SUPPLY CHANGES

We may suspend, withdraw or amend the supply of any Product where necessary to comply with changes in applicable laws, regulatory requirements, safety guidance or technical issues. In such circumstances, we will notify you where reasonably possible.

LIMITATION OF LIABILITY

Nothing in these Terms of Service limits or excludes liability for death or personal injury caused by negligence, fraud, breach of statutory rights under the Consumer Rights Act 2015, or any liability which cannot lawfully be excluded. Subject to the foregoing, our total liability to you shall not exceed the purchase price of the relevant Product. We shall not be liable for indirect, incidental or consequential losses.

EVENTS OUTSIDE OUR CONTROL

We are not liable for delays or failures resulting from events beyond our reasonable control, including but not limited to postal disruption, carrier delays, technical failures, regulatory intervention or force majeure events.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service, cancel orders, terminate accounts or restrict access to the Services where we reasonably believe there has been a breach of these Terms of Service or misuse of our policies.

GOVERNING LAW AND JURISDICTION

These Terms of Service are governed by the laws of England and Wales. If you are a resident of England or Wales, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you reside in Scotland or Northern Ireland, you may bring proceedings in your local courts.

ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and ATLAS NUTRITION LTD trading as Tumble in relation to your use of this website and purchase of Products. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

EFFECTIVE DATE OF TERMS OF SERVICE: 20/02/2026